Complaint

Delivery control

  • The customer must always check if the number of parcels is according to the enclosed delivery note.
  • If the number of parcels is not according to the delivery note, the driver and MerxTeam must be informed immediately.

Damage during transport

  • In case of any transport damage, the customer must notify the driver and MerxTeam immediately.
  • Any damage must be noted down on the delivery slip.

Product damage/problems

  • Any product damage/problem which is discovered when opening the carton must be reported to MerxTeam within 7 days in order for the complaint to be valid.
  • All other damages/problems must be reported to MerxTeam so that MerxTeam can judge if the reclamation is valid.
  • Products can not be returned without prior approval of MerxTeam (see our conditions).

Complaint about logo print

  • Any printing error which is discovered when opening the carton must be reported to MerxTeam within 7 days in order for the complaint to be valid.
  • All other damages/problems must be reported to MerxTeam so that MerxTeam can judge if the reclamation is valid.
  • Products with logo print can not be returned without prior approval of MerxTeam (see our conditions).
  • If a return of goods is accepted by MerxTeam a complaint report must be included.