Complaints

Check that the number of cartons stated on the delivery note is in agreement with the number of cartons actually delivered.
If not, this discrepancy must be reported to the driver on site.
Upon receipt of the delivery, any visible damage or defects must be reported to the driver
and must also be noted on the delivery note.
In order for a complaint to be valid, any damage detected at the time of delivery or when unpacking the goods must be reported to MerxTeam within seven days of receipt of the goods.

Complaints must be submitted in writing to MerxTeam with a description of the reason for the complaint, attached images and the invoice number.
If the complaint relates to an item of machinery, it may be necessary for the product to be sent to our service partner for troubleshooting. If the fault is due to improper handling, we will contact you with a cost proposal regarding repairs.
If it turns out that the fault is due to improper handling on the part of the customer, the cost of troubleshooting and shipping will be charged to the customer.
Complaints must be received by MerxTeam within a reasonable period of time (max. 1 month) following discovery of the fault.
In order to be valid, a complaint must be submitted within two years of the delivery date.

Terms